05 October 2015

Is @BofA_Help a bot?

09 July 2013  |  6985 views  |  0 Bank of America signage

Bank of America has been accused of using a Twitter bot after its official customer service account reacted to a flurry of mocking tweets with what appear to be canned responses.

On Saturday tweeter @dathmarkh reported being chased away from outside of BofA's New York headquarters by cops for 'chalkupy-ing' - drawing a chalk picture in support of the Occupy Wall Street movement - the pavement.

When another tweeter, @stevetimmis, sarcastically replied, cc'ing @bankofamerica, the bank's dedicated customer support account jumped in asking if it could help.

From there, the situation escalated as tweeters piled in with mocking and accusatory messages to the bank, which were answered with polite, seemingly unrelated, and near-identical responses, complete with the initials of the staff member supposedly on duty.

Programmer Eksith Rodrigo has screencapped all of the related thirty-odd exchanges. Finextra has tweeted @BofA_Help to ask whether it sends out automated tweets, but the person/bot has yet to respond.

The account has responded:


Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

13 May, 2013
24 April, 2013
27 February, 2013
20 September, 2012
29 August, 2012
25 June, 2012
22 December, 2010

Related company news

Your browser is unable to support Flash files.

Top topics

Most viewed Most shared
More global banks back blockchain collabor...
10078 views comments | 57 tweets | 49 linkedin
Iran joins fintech revolution
7681 views comments | 20 tweets | 5 linkedin
Banks face choice to collaborate or compet...
7422 views comments | 39 tweets | 45 linkedin
Samsung Pay lands in the US
5920 views comments | 25 tweets | 24 linkedin
Worldpay trials facial recognition technol...
5667 views comments | 21 tweets | 38 linkedin

Featured job

up to £95K base, £190K OTE, benefits
London, UK

Find your next job