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It's critical for banks to innovate

Penny Hembrow, Global Lead, Financial Services at CGI, speaks about the Financial Services Consumer Survey and its results drawn from interviews with 1452 consumers. She outlines the key findings surrounding concerns about security of data, rewards, and personalised services and the significance for the banks.

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Comments: (1)

A Finextra member
A Finextra member 29 September, 2015, 20:30Be the first to give this comment the thumbs up 0 likes

I've been involved in banking for 42 years. In the last 10 years innovation in banking has been problematic. The U.S. has lost its leadership edge to others. I hope the U.S. gets its innovation engine in high gear in the next 10 years. Perhaps this is why the disrupters are making advances. They are doing things that the banks have shied away from.