Robin Jeffery, Head of Transformation at Nationwide Building Society talks about the need for firms to overcome complacency by harvesting innovation and new ideas internally and through their customers.
This Finextra interview took place at SAP’s Financial Services Forum in London. For more information, check out events.sap.com/gb/sap-financial-services-forum-emea/en/home
Well Said - Robin.
© Finextra Research 2017