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World Retail Banking Report 2015 - The future for the retail branch

Jeremy Lawrey, senior manager, PCA, Overdrafts and Payments, TSB Bank and Rosemary Stark, SVP, Banking, Capgemini look at the changing face of personal banking and the future for the bank branch.

A full copy of the World Retail Banking Report 2015, published by Capgemini and Efma, can be downloaded here -

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