Jane Hanson, head of customer experience at HSBC, talks with Finextra about how the bank is involving their client base in improving the overall customer service and management.
This video is part of a series Finextra is conducting along with BAI Banking Strategies, in preparation for the upcoming BAI Retail Delivery event in Chicago this October. The videos cover various banks' views on trends affecting their retail delivery - such as customer experience, branch banking, customer data and regulation. You can view additional videos, news and thought leadership articles at BAI Global Connect.
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This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor.