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There is not ‘one’ optimal operating model

SWIFT Institute academic, Professor Siew Kien Sia, Director of the Information Management Research Centre (IMARC) at Nanyang Business School, discusses his research which focuses on process redesign, enterprise systems, enterprise integration, complex organisation design, and digital capabilities in global enterprises, which he presented at Sibos 2015 as part of the SWIFT Institute Lecture Series.

Download the research here.

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