20 August 2017

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Mapping the customer journey

Mapping the customer journey

02 July 2015  |  4761 views

Matt Farrar, VP service design, EPAM looks at how design elements can enhance the customer experience at banks.

Faster Payments: Robust and real-time

Faster Payments: Robust and real-time

01 July 2015  |  7222 views

Chris Rawson, COO of VocaLink reflects on seven years of 100% uptime in Faster Payments and the critical security and infrastructure requirements for...

World Retail Banking Report 2015 - The future for the retail branch

World Retail Banking Report 2015 - The future for the retail branch

30 June 2015  |  8192 views

Jeremy Lawrey, senior manager, PCA, Overdrafts and Payments, TSB Bank and Rosemary Stark, SVP, Banking, Capgemini look at the changing face of persona...

The treasury in 2017

The treasury in 2017

29 June 2015  |  5255 views

Johan Trocme, head of corporate research, Sweden, Nordea goes through the highlights from the bank's Treasury in 2017 Report.

World Retail Banking Report 2015 - Customer Satisfaction

World Retail Banking Report 2015 - Customer Satisfaction

29 June 2015  |  6688 views

Jeremy Lawrey, senior manager, PCA, Overdrafts and Payments, TSB Bank and Rosemary Stark, SVP, Banking, Capgemini discuss the customer satisfaction fi...

World Retail Banking Report 2015 - The Middle and Back Office Opportunity

World Retail Banking Report 2015 - The Middle and Back Office Opportunity

26 June 2015  |  4950 views

Rosemary Stark, SVP, Banking, Capgemini comments on the level of investment banks plan on making in their middle and back offices and the impact that...

World Retail Banking Report 2015 - Highlights

World Retail Banking Report 2015 - Highlights

25 June 2015  |  6815 views

Rosemary Stark, SVP, Banking, Capgemini lists the highlights from the World Retail Banking Report.

A concierge for your retail bank branch

A concierge for your retail bank branch

24 June 2015  |  6317 views

Yevgeniy Galper, Director, Head of Mobile Practice, EPAM talks through the process where he developed a mobile banking app for retail bank branches.

Trends,challenges and the digital agenda for banks

Trends,challenges and the digital agenda for banks

23 June 2015  |  7658 views

Sam Roddick, EMEA lead for Deloitte Digital discusses how customer expectations, fuelled by experience with other sectors, is impacting the digital ag...

The digital impact in core banking

The digital impact in core banking

23 June 2015  |  6062 views

Neil Mathieson of Union Financial Technology talks about how digital can effect core banking relationships.

Applying standards to real-time

Applying standards to real-time

22 June 2015  |  4742 views

Elizabeth McQuerry, partner at Glenbrook Partners, and CEO of the International Payment Framework Association explains how the IPFA is looking at stan...

Exciting payments activities

Exciting payments activities

22 June 2015  |  5772 views

Casey Wilcox, SVP, head of payables & international product management, Earthport North America highlights the various regions that are making wav...

An ecosystem for data privacy

An ecosystem for data privacy

22 June 2015  |  4869 views

Dean Young, head of product management, eWise looks at the balance between the need for digital identity and the issues around data privacy.

There was a bank in Kansas

There was a bank in Kansas

22 June 2015  |  5247 views

Suresh Ramamurthi, chairman, CBW Bank discusses how he worked to change his bank from the inside out to meet the digital age.

Working to reduce cash in Jordan

Working to reduce cash in Jordan

19 June 2015  |  5806 views

Nasser Saleh, chairman and CEO, Madfoo3at.com discusses how he worked with an ecosystem of banks, financial institutions and telcos to build a FinTech...

Innovation is "new" and "adds value"

Innovation is "new" and "adds value"

19 June 2015  |  5276 views

Michael Salmony, executive advisor, head of innovation Equens SE looks at the collaborative nature of innovation in financial services.