Videos
High-tech and high-touch the sweet spot for banking

High-tech and high-touch the sweet spot for banking

19 Jul 2017

Suvo Sarkar, Senior Executive Vice President & Group Head – Retail Banking & Wealth Management, Emirates NBD, talks at the SAP Financial Services Forum about how banks can compete successfully if they pick up the pace of innovation, the need to rewire the back end to keep up with front end innovation, the future of robots in financial services, and how in the world of digital, analogue can be the biggest differentiator.

Insurers must digitalise – or become obsolete

Insurers must digitalise – or become obsolete

19 Jul 2017

Martin Dietz, Member of the Global Board, ConVista Consulting, and Robert Cummings, VP, Global Head of IBU Insurance at SAP, talk at the SAP Financial Services Forum about the impact of digitalisation on insurance, its evolution from a product to a customer centric business, and the cost and competitive challenges created for incumbent insurers by their legacy systems.

Banks must educate customers on cyber hygiene

Banks must educate customers on cyber hygiene

19 Jul 2017

Jacky Fox, Director, Cyber Risk, Deloitte, talks about the large attack surface banks present to cybercriminals, the challenges of protecting legacy systems, the strong progress banks are making with better-tuned policies and procedures, and the need to educate customers and to concentrate cyber security spend on the interfaces those customers are using most often.

Global instant payments world a matter of time

Global instant payments world a matter of time

19 Jul 2017

Michael Steinbach, CEO, equensWorldline, talks about why the implementation of instant payments will have a bigger impact than the introduction of the euro or even SEPA, and explains how PSD2 and instant payments both require banks to reconsider their current strategies - but in different ways.

A bright future for fintech to reduce inequality

A bright future for fintech to reduce inequality

18 Jul 2017

Aldi Haryopratomo, CEO, Ruma, talks at the FinTechStage Inclusion Forum in Jakarta about how to leverage community to improve financial inclusion, providing the tools communities need to make informal financial services work better, and the opportunity of working with regulators committed to reducing inequality and building tolerance and community.

Banks adopting a wait and see policy on PSD2

Banks adopting a wait and see policy on PSD2

18 Jul 2017

Guy Mettrick, Practice Leader, Financial Services at Appian Corporation, talks about the cautious approach some banks are taking to PSD2, the increase in investigations and fraud we are likely to see in a PSD2 world, and the need for solutions that are quick to deploy and quick to change as business needs evolve.

Customer experience top of mind for bank boards

Customer experience top of mind for bank boards

18 Jul 2017

Bruno Cambounet, Vice President, Banking & Financial Services Solutions, Axway, talks about the interplay between open banking and PSD2, the challenges of liability and visibility in a real-time, open ecosystem, and the role of customer experience networks and platform economies.

Disruption is coming… but we don’t know where from

Disruption is coming… but we don’t know where from

18 Jul 2017

Michael Leadbetter, Adjunct Faculty, Singularity University, talks at the SAP Financial Services Forum about exponential technologies, the opportunities – and challenges – they bring to financial services, and the need for education within the industry about how to leverage them, to prepare for the disruption that could come from a number of sources, including the GAFAs.

Payments must keep pace with services-on-demand

Payments must keep pace with services-on-demand

17 Jul 2017

Cristina Astore, International Division Director of SIA, talks about the influence of changing customer behaviour on the future of digital payments, and outlines how banks and PSPs should focus on the front end - customer experience and analysing customer behaviour - while relying on volume-driven infrastructures for the processing of real-time payments.

Focus fintech on solving customer problems

Focus fintech on solving customer problems

17 Jul 2017

Craig Ramsay, Global Head of Innovation, Global Liquidity and Cash Management, HSBC, talks about use cases for blockchain in domestic and cross-border payments, likely timeframes for implementation, how blockchain can add value for banks’ clients, how banks can leverage machine learning to tackle cyber threats and how to work with fintechs to solve specific problems.

Towards a payments platform that exploits cognitive

Towards a payments platform that exploits cognitive

17 Jul 2017

Paul Hanily, Global Payments Offering Management Leader, and Gene Villeneuve, European WFS Fraud & Payments Sales Leader, IBM Watson Financial Services, talk about the potential for banks to reuse infrastructure to accelerate – and minimise the cost of – instant payments implementations, and the application of machine learning for real-time fraud detection and enable banks to deliver value-added services to their customers.

Building a jumbo jet while flying it

Building a jumbo jet while flying it

17 Jul 2017

Joe van Niekerk, Chief Information Officer, Discovery Vitality, talks at the SAP Financial Services Forum about shared value insurance, the future of wearables and Discovery’s approach to innovation.