On the battleground of financial services, it is time for financial technology firms to move beyond their current role as a competitor, and for established banks to beef-up their responsive by delivering innovative digital offerings, in order to remain competitive.
Customers, suppliers, and business partners expect zero friction when making payments online.
Creating an efficient skill development programme that is aligned with strategic workforce planning is no easy feat.
Financial institutions can no longer keep up with the current pace of change in banking while using payments systems that were deployed in the 1980s.