How can you tell if your customer service sucks? Simple, encourage feedback, says Jim Sterne.
Chris Skinner takes a look at the work of the the Transaction Workflow Innovation Standards Team (Twist), the standards-setting body for large corporate treasurers.
During February, the European Commission will release the final text for the Markets in Financial Instruments Directive before it is ratified by the European Commission to become law in 2007. What are the implications for Europe’s trading markets asks TowerGroup's Chris Skinner.
Listen to an edited audio package of highlights and soundbites from the 2006 Finexpo City Technology Strategies event.
By the end of 2005 every organisation that submits payment files to Bacs should have upgraded their submission software to comply with Bacstel-IP, the new Internet-based delivery channel for connecting to Bacs. In reviewing the migration campaign, Matthew Croxford of Eiger Systems argues that it is not just companies that have missed the deadline that will continue to think about their Bacstel-IP strategy in the coming months.
What should the capital markets be thinking as the war on terror escalates to the nuclear level asks CSC's Mike Brennan
It may never be possible to fully automate trading in highly structured off-exchange derivatives, but a large part of the trade lifecycle can already be automated – with the right technology, says Jos Stoop, VP and general manager, financial services solutions, Interwoven
In the first installment of a two part commentary, Chris Skinner reviews the Payment Services Directive released in December 2005. In part two - to follow in February - Chris will conclude with a review of the costs implied to Europe's securities markets by MiFID, the Markets in Financial Instruments Directive, and assess the impact of these two regulations on Europe's financial markets overall.
'There will be a Sepa', and the banking industry has no choice but to prepare for it, says Jean-Michel Godeffroy, director general payment systems and market infrastructure, ECB, in a speech delivered at Euro Finance Week.
The finance sector needs to get wise to the demand for information on demand says Jim Sterne, producer of the Emetrics Summit
Steve Manz, president of Jack Henry subsidiary ProfitStars, stresses the importance of smart operational risk management to the global custody community.
Based upon extensive research by the Bank Administration Institute (BAI) in the USA of bankers and consumers, there is a major disconnect between bankers, who say their number one driver is to create relationships with their customers, and customers who apparently do not want relationships with their banks. What are the implications of this schism for retail banks and retail bank operations asks Chris Skinner.