28 September 2016
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Features and analysis

Webinar: Agile insurance – New operating models, new technology, new opportunities

Webinar: Agile insurance – New operating models, new technology, new opportunities

23 September 2016  |  Source: Finextra  |  0

Like so many other industries, insurance is being disrupted. Incumbent insurers – slow, steady, and previously successful – are under threat from new, flexible players, able to meet emerging customer expectations with innovative digital experiences powered by super-fast technologies. These upstarts are coming to market with new operating models such as pay-how-you-live insurance, hourly motor insurance via mobile and peer-to-peer insurance, and to some extent established players are also adopting these new models – but there is some way to go.

VocaLink at Money2020 Las Vegas

VocaLink at Money2020 Las Vegas

19 September 2016  |  Source: Finextra  |  0

Join Finextra and VocaLink for the exclusive launch of the VocaLink/Ipsos MORI research paper on how American millennials currently access and move their money, as well as how they see the future of payments unfolding.

How transaction banks can leverage the IoT, PSD2 and Open APIs for strategic advantage

How transaction banks can leverage the IoT, PSD2 and Open APIs for strategic advantage

15 September 2016  |  Source: Finextra  |  0

Many of the key change drivers in banking, including regulation such as PSD2 and innovations such as open APIs and the Internet of Things (IoT), are pushing banks to embrace and find their place in an integrated digital ecosystem. So what are the challenges - and opportunities – for transaction banks in this connected world? How can cloud and digital strategies converge to enable transformation?

Webinar: Brexit, Blockchain and Open APIs: Keeping the focus on operational resilience

Webinar: Brexit, Blockchain and Open APIs: Keeping the focus on operational resilience

09 September 2016  |  Source: Finextra  |  0

The importance of operational resilience in the financial industry has never been greater, as the intensity of cyber-attacks increases, the regulators continue to fine banks which suffer breaks in service impacting customers, and customers themselves become ever-more vocal in sharing their bad experiences via social media. The reputational, financial and commercial damage caused by breaches of operational resilience in today’s financial industry is severe.

Driving end-to-end digitalisation for competitive advantage – Breakfast Roundtable, New York City

Driving end-to-end digitalisation for competitive advantage – Breakfast Roundtable, New York City

08 September 2016  |  Source: Finextra  |  0

Digitalisation as a concept is not a new one in banking, and most banks have made significant progress in digitally transforming key aspects of their business, especially at the front end. But as the digital ecosystem in which banks operate continues to evolve, and as major change drivers such as regulation, technology innovation and new sources of competition intensify the need for banks to digitalise, how well are they doing in achieving the end-to-end digitalisation needed to secure their relevance in the future?

Webinar: Next generation banking and the digital imperative

Webinar: Next generation banking and the digital imperative

08 September 2016  |  Source: Finextra  |  0

Goldman Sachs describes millennials as “one of the largest generations in history” and one that is moving into its prime spending years. They want to be known by their bank and they want contact to be personalised. They are ‘impatient’ and expect financial advice based on what they need right now. And they want seamless and smart financial products that enhance rather than interfere with their lives.

The evolution of customer communications management

The evolution of customer communications management

07 September 2016  |  Source: Capgemini  |  0

The way banks communicate with customers has changed forever and firms must adapt to new expectations.

Webinar: Deliver Superior Banking Services Through Personalized Data Insights

Webinar: Deliver Superior Banking Services Through Personalized Data Insights

02 September 2016  |  Source: Finextra  |  0

Financial institutions and fintech innovators face increasing pressure to differentiate themselves through customer focused strategies to meet the greater expectations of their customers. As demand grows, increasingly they look to leverage big data solutions to create more profitable customer services and products. By harnessing the full potential of sophisticated data analytical tools, including artificial intelligence and machine learning applications, they can better understand current customer needs and serve them better in a more predictive manner. Information can be channelled back to customers and provide commercial value and competitive advantage to manage their businesses more effectively to strengthen relationships and differentiate services

Webinar - The KYC challenge: Achieving compliance while improving the customer experience

Webinar - The KYC challenge: Achieving compliance while improving the customer experience

30 August 2016  |  Source: Finextra  |  0

The challenge for financial institutions to comply with ‘Know Your Customer’ (KYC) rules as part of the Anti-Money Laundering initiative is increasing. More and more regulations require KYC checks and banks must prioritise achieving compliance to play their role in tackling financial crime and to avoid fines and reputational damage. But there is a very real risk of the client experience being damaged as a result of the growing KYC burden – just at a time when banks need to focus on improving that experience to fend off the threat of new entrants, and when digital channels requiring speedy, smooth onboarding are becoming ever more important in banks’ strategies.

Wealth management in the digital age

Wealth management in the digital age

24 August 2016  |  Source: Capgemini  |  0

How can wealth management firms use digital technology and cloud platforms to transform their businesses?

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