There has been a tidal wave of transformation - the pace of it is accelerating, technology is proliferating, and customer behaviour and expectation are advancing all the time; the banking industry is in flux and it is a challenging time but also an exciting one.
To successfully navigate this evolving landscape, financial institutions must stay attuned to the changing needs and preferences of customers and embrace emerging technologies to adapt and rethink their existing business models.
There are a few business models that have been developed and discussed over the years. Open banking has ushered in new platforms as well, acting as aggregators of banking services and connecting different players in the ecosystem. Given the trajectory in the last couple of years, with digitalisation efforts in banking services having been accelerated by the pandemic, there will be yet more banking models to form. The digital experience can be much developed; new platforms, marketplaces and ecosystems will undoubtedly be created, and payment methods, which ultimately underpin financial services and commerce, are likely to undergo further evolution too.
Download your copy of this Finextra whitepaper, produced in association with Worldline, which explores the current landscape of models and what factors may influence further evolution.
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