Capco, the global technology and management consultancy, has appointed Serena Chan as a new Partner in its Canadian business.
Named as one of Canada’s 50 top FinTech women by the Digital Institute and an RBC Top 25 Canadian Immigrant Award winner, Serena is an end-to-end digital reinvention leader focused on solving clients’ most complex problems.
Serena is a recognized expert in API and microservices strategy, the design, development and integration of complex systems, and agile delivery. She has successfully delivered multiple large award-winning digital transformation projects using cloud, APIs, microservices, micro frontends, event streaming, artificial intelligence, and blockchain solutions for financial services clients.
Gary Teelucksingh, CEO of Capco’s Canada business, said: “We are delighted to welcome Serena to the Canadian leadership team as a new Partner. Serena brings more than 25 years of experience to our business, including tremendous expertise in the areas of banking, insurance, and the delivery of complex technology programs. She has a proven record of delivering results for clients, including some of Canada’s most prestigious financial institutions, and has received multiple awards for her dedication to delivering top-quality work. Serena is a true expert in her field and an inspirational leader who will play an integral role as we look to further grow our advisory business, drive wider industry innovation, and cement our status as one of the most creative and inclusive places to work in Canada.”
Serena joins Capco after a short tenure at TD. That role was preceded by 16 years with IBM Consulting, where Serena was an Account Partner and Delivery Executive for a number of key TD transformation programs. During her time with IBM Consulting, Serena led a wide range of innovation-led technology transformation initiatives for prestige Canadian and international institutions across the insurance, payments, retail and commercial banking sectors.
Prior to that role she worked at PwC Consulting, IBM Global Services and BearingPoint. Serena graduated from the University of Toronto with an honors bachelor’s degree in Finance and Accounting and holds a Masters of Science degree in Computer Information Technology from Regis University. She is a four-time IBM Redbook author and a Chartered Insurance Professional (CIP).