While selling online has become easier, extending sales to in-person meant stitching together point-of-sale hardware and software, managing burdensome security and certification processes, as well as complying with changing regulatory and hardware requirements. Stripe Terminal reduces this complexity by providing a simple, omnichannel payments solution through its set of developer solutions (APIs and SDKs) as well as pre-certified card readers. Stripe Terminal makes it easy to build custom checkout experiences for accepting in-person payments, enabling tech-forward businesses to optimise their checkout experience.

In addition, Stripe Terminal offers businesses across industries various reader options and features such as tipping. Fast-growing businesses like Castlery and Plato are already using Stripe Terminal to power omnichannel payments today.

Expanding platform capabilities with a unified payments stack
By combining Stripe Terminal with Stripe Connect, platform businesses can provide merchants with the capability to take in-person as well as online payments at scale. Four in ten APAC businesses rely on a software platform to operate and to service customers[1]. For example, Plato, Singapore’s most popular web-based clinic management software, now enables more than 2,200 healthcare providers across the Southeast Asian region to accept in-person payments in their clinics and online at scale with Stripe.

“Plato is a Clinic’s Operating System – it automates work across the patient journey, from a patient’s first appointment to their final bill. Integrating with Stripe Terminal was a no-brainer for Plato as it eliminates double entry errors and simplifies payment reconciliation for clinics,” said Remi Kanji, Co-founder of Plato Medical. “Beyond automation, Plato encourages clinics to run a ‘Contactless Clinic’. Clinics using Plato can allow patients to make their own appointments online, self-register their details from their handphone, and even sign consent forms from their own device. The PlatoPay Terminal reduces a touchpoint by letting clinic staff control their payment terminal remotely, enabling them to maintain social distance while serving patients."

In addition, platforms like Plato can manage orders for Stripe Terminal hardware on behalf of their merchants while having a 360-degree customer view and unified onboarding, reporting, and reconciliation. Stripe Terminal offers fleet management features for managing and monitoring hardware at scale across multiple locations or connected accounts—right from the Stripe Dashboard.

Retail customisation for seamless checkout experience
Nearly 67% of furniture shopping still takes place in stores[2]. This is why online businesses like Castlery are keen to extend their presence into the physical world. With Stripe Terminal, Castlery has built a customised in-store experience and gets a holistic perspective of online and in-person sales.

Travers Tan, co-founder and SVP of Sales, Castlery said, “Stripe Terminal enables our team to be untethered from the cash registers, freeing them up to roam the showroom and provide our clients with more personalised attention. This seamless experience is crucial for Castlery as furniture is an important purchase and requires dedicated assistance so that customers can pick the right pieces to enjoy in their homes for years to come. The new wireless function was easy to integrate into our Point-Of-Sale systems so we could help our customers checkout anytime, anywhere without disruption to the in-person interaction.”

With Stripe Terminal, businesses like Castlery would know when a customer has purchased online, then returns to buy something in store, and can tailor their customer experience accordingly. This also helps the finance team with the reconciliation process. Instead of printing out accounts for offline and online payments, and spending time tracking down various codes and transactions, all transaction data is easily available in the Stripe Dashboard. In addition, businesses can reward customer loyalty more easily by offering an incentive or discount whenever they notice repeat purchases from the same customer(s) on the dashboard.

A powerful, integrated omnichannel solution
“With the digital economy booming and customers returning to stores post-pandemic, it’s crucial for platforms and businesses to stay ahead of the curve and reimagine how they can better integrate their virtual and in-person experiences for their customers,” said Ms. Sarita Singh, Head of Revenue and Growth for Southeast Asia at Stripe. “Stripe Terminal will help businesses streamline payment flows and provide a holistic view of their customer. By introducing Stripe Terminal and other recently launched services such as Stripe Tax in Singapore, Stripe wants to equip businesses with the right kind of tools to unlock the kind of growth that is as dynamic and ambitious as they are.”

Terminal works seamlessly with the Stripe platform, including Payments, Connect, Billing, and more to improve customer experience across online and offline channels.