DCI, a provider of full-service bank technology and processing solutions to the financial industry, announced today a strategic partnership with Addison, Texas-based AudioTel, a software solutions provider for financial institutions, to expand capabilities for remote image capture and exchange, including branch and merchant check imaging.
The partnership enables customers of DCI's iCore core processing and bank management system to work seamlessly with AudioTel's Genesys Proof of Deposit (GPOD) system. According to bank officials, Syracuse, Kan.-based Valley State Bank had three primary reasons for implementing image capture and exchange - to eliminate bank cut off times for customers, to improve availability on deposits and to eliminate microfilm, proofing and courier expenses.
"We received our imaging equipment from DCI and AudioTel March 6 and went live the next day - the quickest technology implementation the bank has experienced," said Tim Kohart, president and chief operating officer of Valley State Bank and a 30-year customer of DCI. "We have already seen marked time and cost improvements. We estimate savings of $1,500 per month in courier and hardware-related expenses alone. Our couriers, proof machines and microfilm are no longer necessary."
Valley State Bank officials also report gains in efficiency, accuracy and customer service as a result of seamlessly linking core processing with image capture and exchange. Banks automatically populate reports with captured item and image information to conduct more detailed, paperless analysis of check activity. At the same time, banks reduce possible human error when handling items and eliminate potential losses by courier transport. Banks can also focus staff and resources more on customer service and retention then expensive, time-consuming microfilm and proof processes.
"AudioTel's partnership with a prominent industry player like DCI enables us to better serve and reach customers," said Scott Doores, president of AudioTel. "The more automated and integrated imaging and other bank functions are, the more benefit banks will see in working with industry partners such as AudioTel and DCI."
"All of our customers, regardless of asset size, can realize cost and time savings from remote image capture and exchange as a result of our relationship with AudioTel," said John Jones, president and CEO of DCI. "In addition to eliminating cut off times and increasing availability of foreign item deposits, banks utilizing remote capture eliminate couriers and the possibility of lost or stolen items during transport."
Banks also benefit from DCI's flexibility to provide full Check 21 services using either Endpoint Exchange, or the Federal Reserve Bank with FedForward, FedReceipt and FedReceipt Plus certification.