First Citizens Bank selects Ultimate Software's Intersourcing

Source: Ultimate Software

Ultimate Software (Nasdaq: ULTI), a leading provider of Web-based payroll and workforce management solutions, announced today that First Citizens Bank has selected Ultimate Software's UltiPro Workforce Management and UltiPro Time and Attendance through Intersourcing.

The parent company of First Citizens and its subsidiaries have approximately 4,800 employees working in 393 branches in 14 states. With a large distributed labor force, the bank began searching for an integrated, technologically advanced HR/payroll solution that includes comprehensive human resources, benefits, and payroll functionality with customizable reporting and Web self-service for employees and managers. Seeking a hosted application, First Citizens also wanted to enable its IT staff to focus on business-critical projects and systems rather than HRMS management. After an in-depth evaluation of possible solutions, the bank chose Intersourcing in February 2006.

"With Intersourcing, our human resources department and executive leadership will have workforce analytics that can help them better manage our talent and identify trends faster than ever before," said Roberta Anderson, senior vice president and manager of HR technology and learning and development at First Citizens Bank. "In addition to capturing business intelligence metrics on critical issues such as turnover or compensation more easily, we are also excited about streamlining our day-to-day processes and increasing efficiencies in key HR tasks. Our overall plan is to provide our organization with more effective tools to better manage our workforce, which enables us to enhance bottom-line value to the business."

First Citizens plans to provide additional online convenience to its managers and employees by delivering compensation history, performance evaluation records, details on employee benefits, and other facts they may need about themselves or the people they manage through Intersourcing. Since employees will be able to view and update information relevant to them on their own, First Citizens' HR team will be able to spend more time on strategic initiatives.

Besides giving HR more time, Intersourcing can release IT from the responsibilities associated with supporting HR systems because Ultimate Software undertakes the hardware management, software upgrades, version control, and backups for its Intersourcing customers. "Our upper-level management wants our IT resources dedicated to efforts that drive business development and customer service rather than to back-office solutions, and Ultimate Software's Intersourcing service model makes that possible for us," said Anderson.

"Intersourcing is a convenient and fast way for companies to acquire strategic tools for HR without burdening their IT departments," said Greg Swick, senior vice president of sales for Ultimate Software. "We are pleased that we can help First Citizens on both fronts. We're looking forward to a productive, long-term relationship with the bank."

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