Onyx Software and Cognizant team on CRM implementations

Source: Onyx Software

Onyx Software Corporation (Nasdaq:ONXS), a worldwide leader in customer management solutions for the enterprise, today announced a strategic alliance with Cognizant, a leading provider of business process outsourcing and IT services, in which Cognizant will provide consulting services for Onyx implementations.

Cognizant helps large enterprises to manage increasingly complex business processes, improve operational efficiencies, and achieve compliance with regulatory changes. It also assists customers with IT-based initiatives such as self-service portals, consumer-driven healthcare, behavioral health, data warehousing and business intelligence.

"As a leader in CRM, Onyx recognizes the critical importance of consulting services in the successful implementation of effective customer relationships," said Peter Grambs, Vice President of Customer Solutions Practice for Cognizant. "Our expertise in key vertical markets combined with Onyx' strengths and focus on customer-centric data and actionable analytics provide our customers with the ability to make their CRM processes a powerful differentiator and a strong competitive advantage. Both Onyx and Cognizant have excellent levels of customer satisfaction, further complementing our combined approach to service delivery."

"Onyx is delighted to partner with Cognizant," said Jack Denault, Senior Vice President of the Americas at Onyx Software. "Working with Cognizant, we complement our professional services staff with their vertical expertise and offshore capabilities to enhance our ability to meet the complex needs of enterprise clients worldwide. This enables our services sector customers to address the challenges of managing costs and creating competitive advantage, while allowing us to extend the full range of capabilities we bring to their urgent issues."

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