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Financial scheduling outfit Coconut snags $28 million in new funding

Source: Coconut Software

Coconut Software, the leading provider of appointment scheduling and lobby management solutions for financial institutions announced today it has raised $28 Million CAD in Series B funding.

The round was led by Klass Capital, a Toronto-based, long term-oriented growth equity firm that invests in high growth enterprise software businesses. All of Coconut’s existing investors, including Information Venture Partners, ScaleUp Ventures, Conexus Venture Capital Fund and Bay Partners also participated in the round.

Coconut Software is used by leading banks and credit unions in North America to deliver an appointment scheduling experience that results in fewer no shows, higher NPS and better conversion rates. The company has seen strong momentum over the last three years, achieving 100%+ year over year revenue growth, as financial institutions sprint to modernize their customer experience.

“We started Coconut Software with a clear mission to enable people to connect effortlessly with their financial institutions (“FIs”), when and how they want to. The value this brings to a bank or credit union’s customers and members has never been more clear, and we’re seeing a real race to adopt digital experiences,” said Katherine Regnier, CEO of Coconut Software.

“Our partnership with Klass will allow our team to accelerate important new product introductions to continue this mission. We also plan to hire into key roles across the business, and invest in demand and revenue generation through marketing, sales and customer success—as we work to help FIs transform their customer experience.”

Recently named one of Canada’s Top Growing Companies by the Globe and Mail, a Great Place to Work for Inclusion and Mental Wellbeing and a trailblazer for experimenting with a 4-day work week, CEO Katherine Regnier has built an endearing ‘people first’ culture that caught the attention of Klass Capital.

“Coconut is well positioned to continue its rapid growth as FIs look to modernize their omni-channel experience and better connect with customers both in-branch and virtually. We’re extremely excited about Coconut’s platform vision and impressed with the level of importance they place on the happiness of both their employees and customers. We look forward to partnering with Katherine and the entire Coconut team in its next phase of growth,” said Daniel Klass, Managing Partner and Founder at Klass Capital.

“We couldn’t be more excited to partner with Klass Capital on our Series B round. I was so impressed with their long-term approach to investing, scale and diversity of their current portfolio companies—and am fortunate to be a part of their group of best-in-class CEOs, including Jason Atkins, Founder and CEO of 360insights who we’re thrilled to have join our board, ” said Regnier.

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