"Our decision to implement FileNet's ECM platform will enable us to deploy image and workflow projects quickly and securely. It will yield several quantifiable benefits - reducing risks and operational costs and increasing efficiency and productivity," states Denis Fortin, Head of Zurich's Global IT Infrastructure & Architecture. "Our existing ECM systems can be integrated with the shared platform, providing streamlined and standardised business processes that create a real competitive advantage for us."

A part of the global FileNet P8-based implementation is FileNet Email Manager which will enable Zurich to improve the organisation of in and outgoing email content throughout the company.

"FileNet Email Manager automatically indexes and centrally archives emails according to set criteria," explains Stephan Van Herck, senior vice president EMEA, FileNet. "It will help Zurich to improve productivity by easing content retrieval and cutting the risk of user error."

A recent study conducted by Vanson Bourne shows that a third of European companies are concerned about their ability to scale existing ECM solutions. The research indicates that 64 per cent of European companies still hold content such as emails, forms, images, electronic records and instant messages in operational silos and that 59 per cent do not integrate content management with business process management. As a result, they lose productivity.

"Companies recognise the need to remove content and process management silos in order to increase productivity," adds Van Herck. "By building their solutions on a single platform, such as FileNet P8, companies can extend early success to other areas of the business, standardise technologies and reduce time, cost and risk."