S1 Corporation (Nasdaq: SONE), a leading provider of customer-interaction software for financial services, announced today that Texas Tech Federal Credit Union (9,477 members) signed a five-year renewal contract to continue using S1's Internet Banking System (IBS), bill pay, and web hosting services.
As a result, Texas Tech, which uses XP System's core processing system, looks to continue the significant improvements in member service, as well as double-digit percentage growth in online adoption, it has experienced since it began working with S1 in 2000.
Since implementing S1's online solutions, Texas Tech has experienced a reduction in lobby traffic and phone calls to its member service representatives due to members' immediate access to their account information online. Also, the credit union's members write fewer checks today as their adoption of S1's Princeton eCom bill pay solution has grown significantly since its introduction. In addition, Texas Tech FCU has exceeded its original goal of increasing member online adoption by 10 percent as a result of the ease of use and dependable up-time of the S1 solutions. Today, 80 percent of checking account members use S1 IBS and 23 percent of Texas Tech FCU's overall membership utilizes its online banking capabilities.
"We're very pleased with the increased productivity S1's online solutions offer our customers," says Ellen Hein, CEO of Texas Tech Federal Credit Union. "When we signed with S1 in 2000, we knew our members wanted online banking, and we found that S1 provides the most user-friendly system available, as well as a real-time interface with our XP System core software. When it came time to renew, staying with S1 was the natural choice as we continue to further grow our productivity, service and member adoption."
According to Pierre Naude, general manager of S1's Community Financial and Payments Group, "We're pleased with the business results Texas Tech FCU was able to achieve with our online solutions. We are grateful for the many long- term relationships we've established with our community financial customers like Texas Tech FCU. This renewal is evidence of S1's renewed commitment to credit unions and demonstrates that we are truly focused on creating customer relationships for life. We look forward to helping Texas Tech FCU continue its online services growth and meet its overall business goals for many years to come."
According to Hein, Texas Tech FCU members consist of university faculty, staff, and students, who demand multiple self-service online account options and bank 24 hours a day. "Our members want good service but don't necessarily want to go into the branch and ask for it - especially the students. S1's online solutions and continued commitment to product and service innovation have helped tremendously in delivering what our members want."
Further, Hein says she has experienced exceptional support from S1, which also drove her decision to renew. "The turnaround time of our requests was and continues to be very quick," she says.