The application is the next stage in improving the reliability and quality of VTB customer services and will make it more convenient for employees to carry out their work.

If emergency situations occur, employees will receive a push notification with information about the presence of an incident, after which they can follow the app for further details. In future, there are plans to expand the application’s functionality, specifically around warnings against potential emergency situations.

Vasily Knyazev, Head of the VTB Application Systems and Services Support Department, said:

"As part of our digital transformation program, we continue to implement technologies to improve the reliability of customer services, while also increasing the number of new customer service implementations - the current rate is about 85 implementations per day. Launching an application to track the operation of digital systems will allow each employee to see the big picture, understand the risks, make decisions quickly, and act. All this will give us the opportunity to reduce the response time to emergency situations, while ensuring the reliability of VTB products and services for our customers.”

As part of the bank’s ongoing digital transformation, VTB has expanded the capabilities of the situation centre, which provides round-the-clock monitoring of the bank's critical processes in real time with instant response and allows for the prevention of emergency situations and reduces their impact on operations. Following this period of modernization, IT specialists, information security experts, and the bank’s engineering teams will work together in a single space. By the end of 2021, the situation centre also expects to implement solutions based on artificial intelligence (AI).