USi, the leading enterprise Application Service Provider, today announced that the Wachovia Mortgage Corporation, a nationwide mortgage lender offering a full array of first-mortgage and home-equity products for purchase and refinances loans through multiple origination channels, has renewed their hosting contract with the Company. The customized solution leverages USi's AppHost platform for the outsourced management and hosting of the Wachovia Mortgage website.
In response to the increased demand created by record-low interest rates, USi recently expanded the capacity of the Wachovia Mortgage system - a move enabled by the flexibility, scalability and security of USi's AppHost platform. These enhancements have helped Wachovia Mortgage more efficiently process mortgage applications submitted through its website while maintaining the highest level of control required for compliance.
"As interest rates have fallen, we have seen a significant escalation in the number of mortgage applications, including those received via our website," said Gary Suess, Director of Direct Lending for Wachovia Mortgage Corporation. "USi's management of our online mortgage application has played an important role in helping Wachovia Mortgage keep pace with this surge. We are very pleased with the solution's ability to maximize uptime of the website and scale as the volume increases."
To help monitor uptime, Wachovia Mortgage takes advantage of USi's ability to provide continuous assessments of an application's performance, which users can access through the Company's proprietary USiView web portal interface. USi also provides ongoing maintenance designed to ensure optimal performance even in the case of customized solutions like the one hosted for Wachovia Mortgage.
"In addition to meeting the company's changing needs, USi's long-term partnership has helped Wachovia Mortgage focus its internal IT staff on the critical tasks associated with operating a diversified financial services institution," said Mark Carter, Wachovia's Client Executive at USi. "We enjoy working together with Wachovia Mortgage, making sure they have what they need when they need it, while providing counsel on their application environment based on USi's significant experience."