The partnership leverages Verifi’s PREVENT, RESOLVE and INFORM pre-dispute management products to help protect eCommerce merchants from fraud, disputes and chargebacks, and increase profits through a single fraud and dispute management platform.

PayShield’s ‘Express Resolve’ has been engineered to ensure merchants of any size can capitalise on this solution, offering unique industry-specific APIs and a host of customisable value-add services that enhance automation, increase pre-dispute resolution rates, and protect bottom-lines.

Supported by Verifi’s suite of pre-dispute management products, PayShield’s ‘Express Resolve’ now empowers online merchants to deflect pre-disputes at first customer inquiry, obtain automated and immediate dispute resolution based on merchant-defined rules, and leverage access to fraud and dispute notifications post- transaction to reduce future payment risk.

“PayShield has invested an incredible amount of time, effort and resources into developing and testing our unique API and we are thrilled to be able to offer our ‘Express Resolve’ product to APAC merchants in partnership with Verifi,” said Daryn Griggs, CEO of PayShield.

“The ability for online businesses to quickly and accurately identify and respond to fraud issues and disputes, particularly in the wake of the pandemic, is critical to their revenue protection and ultimate success.

"Through the PayShield and Verifi relationship, merchants benefit from a global pre- dispute coverage that enables them to identify, resolve, and respond at unmatched velocity, which in turn, delivers higher successful resolution rates and greater cost savings,” he said.

Matthew Katz, CEO at Verifi, commented, “Verifi is excited to announce our new relationship with PayShield, signaling our company’s first partner based in Australia. Extending global coverage by creating meaningful relationships with partners is important for us to enable sellers and issuers to benefit from pre-dispute solutions and evolve the chargeback process to enhance the cardholder experience.”

The PayShield and Verifi relationship extends PayShield’s capabilities to provide advanced end-to-end payment protection to merchants and strengthens PayShield’s position as a leading provider of eCommerce fraud solutions.

‘Express Resolve’, a complimentary addition to PayShield’s fraud prevention platform, is already emerging as a particularly powerful and unique product in the AI- driven fraud prevention market and a formidable force in chargeback management, delivering higher win rates, reduction in manual reviews and increased profits.