Philadelphia-based Asian Bank has selected Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end fintech and regtech solutions, as its new core provider in order to offer robust digital banking solutions to its unique customer base.
Asian Bank—a community financial institution formed by entrepreneurs to serve the growth needs of Asian and minority small business owners in the greater Philadelphia area and beyond—also sought to make its operations more efficient and cost-effective.
Asian Bank’s officers knew they needed to offer their customers enhanced digital solutions, such as a modern online banking design, robust Bill Pay capabilities and refined statement delivery. They said that CSI’s ability to consolidate their online and mobile banking into one login, along with simplified navigation, would provide their customers a more consistent and convenient experience, leading to customer growth and retention.
Asian bank also selected CSI based on the ability of its NuPoint® core platform to increase its staff’s productivity through accelerated data access and advanced reporting. These operational enhancements allow the bank to more fully meet customer needs. The bank also cited CSI’s commitment to service and philosophy of partnering with their customer banks as key factors in the selection.
“As we progressed in our discussions leading up to the implementation stage, it became clear to us that CSI makes providing outstanding customer service a goal in every interaction,” said James Wang, Asian Bank’s president and CEO. “We are impressed by the deep industry knowledge of everyone we’ve spoken with, in addition to the features and functionality of the core and digital banking products we selected.”
CSI’s suite of digital banking solutions is fully integrated with its core processing platform, allowing banks to provide a seamless customer experience, streamline vendor management and better leverage customer data. The integration of digital and core banking applications eliminates technology barriers and improves channel delivery for consumers and banks alike.
“At CSI, we are continuously working to provide enhanced technology offerings that best fit the needs of banks and their customers,” said Steve Powless, CSI’s chairman and CEO. “Asian Bank serves a specific and important community in the Philadelphia area and we’ve made it our priority to help them meet the unique business and personal financial needs of their customers.”