Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that American Eagle Financial Credit Union (AEFCU), based in East Hartford, Connecticut, has selected Fiserv to help transform its member experience and drive innovation in an increasingly competitive environment.
American Eagle Financial Credit Union was established in 1935 by a group of employees from Pratt & Whitney and is currently the largest community credit union in Connecticut, with assets of more than $1.9 billion. The credit union will utilize DNA® from Fiserv to facilitate the integration of third-party solutions and to service small business banking accounts directly on the core system.
“Members increasingly expect Amazon-like experiences in every aspect of their lives, and want us to understand and even predict their needs,” said Jim Evans, chief information officer at American Eagle Financial Credit Union. “The extensibility and scalability enabled by the open architecture of DNA will allow us to be more flexible in how we deliver services to our members.”
DNA is a modern core account processing platform with an open architecture that makes it easier for financial institutions to integrate other solutions, bring products and services online quickly, and add new capabilities using downloadable DNAapps™. DNA also provides a 360-degree view of member relationships that enables financial institutions to deliver personalized service and more relevant product offerings.
In order to refocus internal resources on business innovation, American Eagle Financial Credit Union chose to have Fiserv host the platform, leveraging outsourced expertise in regulatory compliance, security and database management.
“Credit unions are searching for ways to meet the constantly evolving expectations of their members,” said Sam Boggs, president and general manager of Open Solutions at Fiserv. “The right technology can help them meet and exceed those expectations by making it easier to innovate and deploy new services. We look forward to working with American Eagle Financial Credit Union to help create impactful experiences that will allow them to differentiate while driving member satisfaction.”