This partnership allowed Wayne Bank to modernize and broaden its network infrastructure and expand connectivity.

Serving communities across New York and Pennsylvania, with a majority of its offices located in areas with limited bandwidth and internet service options, Wayne Bank was experiencing frequent timeouts, internet outages, service downtime and limitations to its network infrastructure – leading to employee frustration and customer service challenges. The bank looked for a vendor that could meet its extensive requirements, including technical prioritization, success rates, ability to adhere to the bank’s security solutions, telecom expertise, service environment and project management processes.

With a strong background in financial services, the bank selected Xamin through its existing Fiserv partnership to implement its dynamic multipoint VPN solution, which allowed the bank to work with the telecom company that delivered the best network connection for each of its locations – helping its employees provide the best service to Wayne Bank’s customers.

“In upgrading our network infrastructure, we were looking for a mixed-network solution that would allow each of our community offices to get the best telecom services, regardless of their location, all while still supporting a secure network and maintaining compliance,” said Eli Tomlinson, Senior Vice President of Information Security at Wayne Bank. “From detailed project management to easy implementation and deployment, Xamin partnered with our IT department to deliver a solution that solved our various connectivity challenges.”

“Xamin’s xWAN solution replaced not only the network infrastructure in offices where connectivity was not reliable, but also modernized the connection and bandwidth in offices where the connection was good, but the bandwidth was restricted,” Tomlinson continued.

Since switching to the xWAN solution, the bank has seen tremendous network expansion and continued growth. With the state-of-the-art xWAN solution, patch management updates are now seamless and possible without network interruptions. This is a process that formerly took several days and caused employee complaints due to network performance issues.

Additionally, since partnering with Xamin, Wayne Bank has been able to open two offices and move another office with ease. Historically, this process was difficult to execute and required a 180-day notice before opening a new service. However, with Xamin’s xWAN solution, this can now be done in as little as 60 days.

“As one of the premiere financial institutions in Northeastern Pennsylvania and Upstate New York, we are thrilled to partner with Wayne Bank,” said Jonathan Smith, CEO of Xamin. “With the implementation of xWAN, we are able to solve the bank’s connectivity challenges while making the bank’s network more secure and scalable.”