/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

Credit servicing firms and non-bank lenders commit to Irish banks' Covid-19 charter

Source: Banking and Payments Federation Ireland

The country’s main credit servicing firms and non-bank mortgage lenders have today confirmed their intention to support the range of measures announced yesterday by the country’s main retail banks.

As members of Banking & Payments Federation of Ireland (BPFI), all of these firms (listed below) wish to help those of their customers who have been impacted by the Covid-19 pandemic. Given their focus on the mortgage market, they plan to do this by way of a mortgage repayment break of up to three months and deferral of court proceedings for three months.

In making this commitment these firms are very conscious of the need for appropriate guidance from the Central Bank of Ireland in respect of a number of important matters, including customer documentation and process, the operation of the Central Credit Register and possible impact on securitisation.

At the same time, these firms will need adequate time to address a range of operational issues in order to be able to provide meaningful supports to customers as appropriate.

Welcoming today’s decision, BPFI CEO, Brian Hayes stated:
“I am delighted that our main credit servicing firms and non-bank providers will be supporting their customers just as our retail banks are supporting theirs. Together, they can provide extremely important support to borrowers when it is most needed. We are already in discussion with the Central Bank of Ireland on a range of matters arising from the retail bank joint plan; we will now be including additional issues that are particular to the credit servicing firms and non-bank mortgage lenders”.

Comments: (0)