/retail banking

News and resources on consumer finance and reinventing CX in banking.

LenderClose makes hires

Source: LenderClose

Des Moines fintech startup LenderClose has expanded its team to include two operations specialists, Crystal Henderson and Melanie Salge, and a software engineer, Craig Lien.

Henderson, of Indianola, Iowa, brings more than 10 years of experience in lending and finance to her new role. In previous positions, she earned recognition for consistently exceeding funding goals, quality standards, welcome-call percentages and ranked among her organization’s top five in clearing stipulations.

Henderson will work closely with LenderClose clients, vendors and other partners, ensuring superior service that goes beyond expectations. Her ability to troubleshoot in a fast-paced environment will help her deliver the highest level of client satisfaction.

Salge, of West Des Moines, Iowa, brings more than 10 years of combined experience in mortgage and real estate customer service and management. Prior employers consistently recognized her for service excellence, going above and beyond to deliver exceptional experiences.

In her LenderClose role, Salge will ensure client satisfaction by drawing on expertise in report analysis. Other focus areas will be on meeting expected turnaround times, anticipating trouble spots and facilitating process improvements. Salge’s ability to collaborate with vendors and partners will help enhance overall results for LenderClose clients.

Lien joins LenderClose from FINASTRA (formerly D+H) Financial Technologies in Clive where he served as a senior network engineer. For 20 years, Lien has specialized in architecture design, network management and troubleshooting. He is an expert at resolving complex software issues and improving existing solutions.

Lien brings a wealth of knowledge and skill in using various operating systems, protocols and cloud technologies to his role. Additionally, his ability to lead in a fast-paced environment and collaborate with a team to create data models and improve code quality will ensure superior back-end support systems are in place to facilitate the success of LenderClose clients. 

Comments: (0)

Forrester Report - The State of Digital Banking in 2019