Source: Diebold Nixdorf
Diebold Nixdorf (NYSE: DBD), a global leader in driving connected commerce for the banking and retail industries, has partnered with Heritage Bank, Australia's largest customer-owned bank, to manage its entire fleet of ATMs as part of a five-year services and maintenance agreement.
Powered by DN AllConnect ServicesSM, Diebold Nixdorf will provide an expanded range of support services and solutions to ensure that Heritage Bank's self-service network delivers optimum performance and the best experience for their consumers.
In addition to real-time, remote monitoring services and a fleet-wide migration to Windows 10, the company will provide anti-skimming card protection, security updates, and remote software updates, maintenance and support.
Peter Lock, CEO of Heritage Bank, said: "This agreement ensures increased operational efficiency of our ATMs, and allows us to focus on our core business of providing consumers with a great banking experience. The relationship with Diebold Nixdorf matters a great deal to us, and we are absolutely thrilled that it will be continuing. We look forward to working closely with them and extending the relationship for many more years."
Jaivinder Singh Gill, Regional Vice President and Managing Director of Banking, Asia Pacific at Diebold Nixdorf, said: "High system availability across an entire ATM network is a critical component to deliver positive consumer experiences. DN AllConnect Services provides the capabilities and technology needed to make Heritage Bank's self-service channel agile, efficient and secure. We are proud to service and maintain the bank's fleet of Diebold Nixdorf ATMs and look forward to a continued partnership."