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KeyBank picks Diebold Nixdorf for digital overhaul of ATM network

Source: Diebold Nixdorf

Diebold Nixdorf (NYSE: DBD), a global leader in driving connected commerce, announced today a continued collaboration with KeyBank, one of the nation's largest financial institutions, to digitally transform more than 1,400 automated teller machines (ATMs) in the bank's network.


KeyBank selected longtime partner Diebold Nixdorf to refresh its ATM and transaction automation software via a suite of integrated solutions in the DN Vynamic™ portfolio. This upgrade decision supports KeyBank's strategy to enhance self-service consumer transactions and increase overall banking options. The implementation and expansion of KeyBank's software platforms will enable the bank to execute on its future-focused strategy for business development and innovation, creating end-to-end solutions for consumers by connecting both digital and physical systems into a seamless consumer journey.

This integrated solution includes:

  • Operational support to manage the full ATM fleet, including availability monitoring, incident reporting, security monitoring and business intelligence with VynamicTM View.
  • The ability for consumers to conduct new and more advanced ATM transactions by connecting to KeyBank's core system with VynamicTM Transaction Automation.
  • More options and accessibility for consumers when withdrawing cash by deploying denomination selection and e-receipts with VISTATM terminal application software.
  • Personalized experiences at the ATM including individual preferences and targeted, one-to-one messaging with VynamicTM Marketing.

"We are committed to our client's financial wellness and to great banking at every ATM," said Dennis Devine, president of Consumer Bank at KeyBank. "Our partnership with Diebold Nixdorf helps us to enhance the way we engage with our clients every day."

The DN Vynamic portfolio creates a best-in-class, self-service environment, which enables KeyBank to address compliance requirements while migrating more transactions to self-service.

"We recognize the need to meet consumers' demands for customizable, secure and convenient banking solutions and experiences. Our portfolio of DN Vynamic software solutions provides KeyBank the ability to not only offer enhanced capabilities, but also a more personalized experience for its consumers," said Octavio Marquez, Diebold Nixdorf's senior vice president and managing director, Banking Americas. "We're excited to continue our partnership with KeyBank by providing software, maintenance and professional services that enable new and improved capabilities across both the physical and digital channels."

Visit Diebold Nixdorf's website to learn more about the DN Vynamic software suite, tailored for financial institutions undergoing branch transformation and looking to connect a personalized consumer experience to the dynamic global payments ecosystem. 

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