Changi Airport taps Liquid Group for roll out of integrated QR payment and marketing platform

Source: Liquid Group

Liquid Group is pleased to announce today that it has entered into an agreement with Changi Airport Group to roll out the integrated acceptance of multiple major QR payment apps by merchants located across all four terminals at Changi Airport.

The integrated payment platform by Liquid Group will allow retailers at Changi Airport to accept e-wallets such as GrabPay, Liquid Pay, Singtel Dash, Ezi Wallet and PayNow QR bank payment apps, as well as international payment app partners such as WeChat Pay, UnionPay and Alipay.

Liquid Group’s payment platform will roll out a unified point-of-sales (POS) for QR payments that enable merchants to accept multiple local and international QR payment apps using a single device. Furthermore, with a standardized merchant workflow, participating Changi Airport retailers can accept multiple QR payment apps without additional infrastructure, integration or cashier training when Liquid Group and Changi Airport expand the network to include additional local, overseas and card scheme QR payment apps.

The platform also enables Changi Airport to launch multiple marketing campaigns with participating payment apps without the need for additional cashier training or verification during checkout. This provides for a frictionless user experience.

“Changi Airport strives to continually enhance our passenger’s shopping experience. With the rise in QR payments, launching Liquid Group’s unified QR payment platform not only provides a frictionless payment experience, it will also provide more partnership opportunities with local and overseas e-wallet issuers. In addition, the unified QR payment platform will improve our tenant’s productivity in the areas of staff training, reporting and settlement for QR payments. We are pleased to partner Liquid Group to introduce this convenient payment option at Changi Airport.” - Ms Teo Chew Hoon, Group Senior Vice President at Changi Airport Group

“Alipay welcomes this initiative and looks forward to further improving the user experience for our consumers at Changi Airport.” - Ms Cherry Huang, General Manager, Alipay South & South East Asia

“At Grab, we are about providing real choices and more convenience to our customers. As travel gets bigger in Southeast Asia, we are pleased to have GrabPay accepted at all merchants in Changi Airport. Our users from across the region who are already using GrabPay to pay for their transport, food and other daily needs, can now enjoy the same seamless payment experience at the airport and have more opportunities to accumulate GrabRewards points for perks and benefits.” - Mr Gary Wong, Head of GrabPay Singapore

Changi is the world’s seventh busiest airport for international traffic with over 65 million passenger movements. With the rapid proliferation of QR mobile payment apps across ASEAN, North Asia and South Asia, Liquid Group’s payment platform will enable Changi Airport to spearhead the seamless acceptance of such apps and offer deals to shoppers from different countries. Retailers and consumers can look forward to an exciting and innovative e-payment journey ahead at Changi Airport.

This is also in line with the Government’s Smart Nation objective to provide an open, accessible and interoperable national e-payment infrastructure, as well as the adoption of SGQR as the single, standardised QR code for e-payments in Singapore.

“As one of the world’s leading airports, WeChat Pay is both excited and proud to be part of Changi Airport’s efforts to enhance its merchants' payment experience. We believe this initiative will help Changi’s merchants gain greater access to the billion users that are active on the WeChat platform” - Team of WeChat Pay, Southeast Asia

“We’re excited to have Dash accepted at the many merchants in Changi Airport, bringing even more dining and retail choices to our customers. This is an especially perfect fit for us, as we continue to expand our VIA cross-border mobile payment alliance and connect more merchants to travellers. Overseas customers that are part of VIA would be able to enjoy the ease, familiarity and convenience of using their local wallets at Changi Airport, greatly enhancing their retail experience.” - Mr Gilbert Chuah, Head of mCommerce at Singtel

“The use of QR Code for payments is gaining momentum in Singapore and all across Asia. According to The Future of Payments Study conducted by UnionPay International and Nielsen last year, QR was the most widely-adopted mobile payment method among Singapore consumers, with two-thirds of Singaporeans having used it at least once in the past three months. With the integrated QR and Marketing Platform for merchants at all Changi Airport terminals, we believe that more travellers and Singaporeans alike will get to enjoy greater convenience and ease of payments with UnionPay QR Code, to further heighten their shopping experience at the world’s best airport.” - Mr Wenhui Yang, General Manager, UnionPay International South East Asia

Jeremy Tan, Founder and CEO of Liquid Group, said: “Promoting the interoperability of mobile payment services is a fundamental part of advancing a cashless society. We are delighted to roll out the largest open QR payment platform at Changi Airport, which provides a unified point-of-sale for the wide range of QR payment apps available. Our vision is to expand this network across the region and create a cross-border platform to facilitate large-scale QR payment transactions and accelerate the adoption of QR payment apps.”

The roll-out of the new payment platform will be in phases, with the first phase slated to commence in the 1st half of 2019.

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