Adyen, which provides the payments platform for high-growth businesses such as Uber, Facebook and Spotify was looking to transform its data processes, increase staff independence and efficiency, and develop critical business insights from its data - underpinning its sustained growth.

Deploying Looker has enabled the entire organisation to visualise, extract and glean value from data for their own job roles and processes while ensuring one single source of truth across the business. Adyen’s account managers can now get data-informed reports on their merchants at the touch of a button. They no longer need rely on analysts with an advanced knowledge of SQL databases and can self-serve to deliver a more seamless customer service.

“Adyen is a high-growth business that needed an analytics solution that could scale with the company’s growth. It also saw the opportunity to unlock data and empower staff to take ownership of that data and learning,” commented John O’Keeffe, VP EMEA at Looker. “We’re delighted to help Adyen with a data platform that meets its business needs and provides a foundation as it continues on its growth trajectory.”

“Data is the lifeblood of our organisation. Our customers are data-hungry and we needed a platform that could alleviate the pressure on our analysts, enabling our account teams to better support those customers, and ensure analysts aren’t spending time on repetitive processes,” said Chris Laumans, Head of Auth Rates at Adyen. “Looker has done just that, helping us securely remove the roadblocks to innovation, delivering results at pace, while safeguarding customer data.”