This self-service library enables members to initiate nearly every type of account maintenance or service request “on-demand” in a secure, digital banking environment.

Nymeo FCU is the 22nd largest credit union in Maryland with more than $272.3 million in assets and approximately 23,000 members. It was recently recognized by Forbes as one of the “Best Credit Unions” in the state in 2017, and was named a “Best Credit Union to Work For” by Credit Union Journal. According to the credit union, much of its success can be attributed to its staff and their continued commitment to provide members with a superior experience across all delivery channels, including the deployment of digital tools and services.

Dawn Pappas, Core and Electronics Channel Manager at Nymeo FCU, said, “By working with IMM we’ve made great strides in our digital transformation strategy. We initially concentrated on back-end and employee-facing processes, automating those processes while shifting to a paperless, digital environment. Once that phase was completed, we then focused on all of the member-facing transactions and are pleased that we can now offer members the ability to complete any type of service request or transaction in a paperless, digital environment. Traditional, paper-based service processes took four-to-seven days to complete involving several steps. Today, these processes are very easy to do and can be completed in minutes, eliminating member friction and allowing them to securely submit all required documentation to us electronically, in one simple step.”

Some of the most popular forms in the new digital library include address changes, card disputes, wire transfers and stop payments. Using IMM’s Widgets functionality, the credit union has converted all member-facing documents to digital self-service documents, using a simple editor to generate a custom eForm complete with field validation, required data input and other functions such as electronic signatures that may be needed. The credit unions’ digital library is hosted on its website here for easy member access whenever needed or desired.

Nymeo FCU leverages multiple technology offerings from IMM including its eSign plus platform with workflow capabilities, eTeller Check21 Capture and eReceipts, as well as eChecks. These technology tools directly integrate with the credit union’s existing core processing system, Fiserv’s XP2, further streamlining operations across the entire institution.

Partnering with IMM enables Nymeo FCU to improve how its employees engage current members and attract the next-generation of account-holders by providing modern, digital services. IMM’s eSignatures and electronic documents adoption complements the credit union’s other digital services including its mobile banking app and features, online banking and vast ATM network.

According to Philip Elwyn, Director of Client Success at IMM, “Our Widgets functionality provides Nymeo FCU with the tools needed to deliver an engaging, more comprehensive member experience in a digital technology environment. The credit union can process transactions more efficiently and more accurately, which boosts productivity and drives down costs across the entire organization. Nymeo recognizes that digital transformation isn’t merely offering members access to a mobile app or online banking, but instead is a commitment to providing a positive experience across all delivery channels. The extensive digital forms library is another example of this commitment. Nymeo and IMM are providing members the digital engagement and experiences desired when performing banking functions, at a time and location that is most convenient for their schedule. Nymeo is just beginning to enjoy the benefits Widget functionality can provide.”

With IMM’s extensive Widgets-to-Workflow Solution Pack credit unions can convert paper-based forms to electronic, online forms, which are accessible to members on demand from the institution’s website or online banking system. Once the desired form is selected, it can be easily completed and electronically signed and automatically routed to the IMM eSign plus server where the rules-based system initiates the workflow procedure designated for the specific form.

The workflow procedure controls the systematic routing across back-office functions to facilitate the business process activities required to fulfill the service or activity requested. Once all workflow managed activities are completed, the form and all operational audit trails are automatically archived (fully-indexed) into the credit union’s Imaging/ECM repository.