Diebold, Incorporated (NYSE: DBD) today named Charles Ducey, 50, as vice president, global development and service.
Ducey will lead Diebold's financial self- service engineering, product management and marketing, and software product management functions globally. He will report to Thomas W. Swidarski, Diebold president and chief executive officer. Daniel J. O'Brien, 56, vice president of global product marketing, product management and engineering for Diebold, is retiring. O'Brien will continue working with the company on a consultant basis.
In his previous position, Ducey served as vice president of Diebold Global Customer Service Solutions. He will continue to be responsible for Diebold's global service operations in his new position. This move, in addition to the recently announced changes to improve the company's supply-chain processes, will allow for closer alignment of Diebold's global product development and service operations to help rebuild profitability and achieve more value from the products and services the company provides.
"Chuck has worked with Diebold's customers around the world for many years, learning what is expected of Diebold and seeing first hand how customers use our products and services to serve their customers," said Swidarski. "His unique background with Diebold's service and finance organizations will strengthen our product development practice, ensuring it is efficient and responsive to customers. I wish to thank Danny O'Brien for all he has contributed to Diebold since joining the company in 2001, particularly the leading-edge technological advancements introduced in our Opteva generation of automated teller machines (ATMs). We will leverage his expertise as a consultant moving forward."
Ducey joined the company in 1978 and has held various field and home office positions, including the position of vice president, service operations and finance for the North American Sales and Service division. Ducey also previously served as Diebold's vice president and corporate controller. He received a bachelor's degree in accounting from The University of Akron in Ohio and a master's degree in business administration from Baldwin-Wallace College, Berea, Ohio.
"Product engineering and software capabilities directly impact the effectiveness and cost of our services, which impacts our customers. My goal is to strengthen the view of Diebold from the customer's perspective and create an integrated, seamless solution in product development," Ducey said. "By fully leveraging our ATM software, product, service and monitoring organizations in our development processes, we will build greater value for our customers."