In order to provide its customers with enhanced digital technology offerings and pursue its service and growth strategy, Minnesota-based Citizens Alliance Bank has selected Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end financial technology solutions, as its new core and digital banking technology provider.
According to bank executives, three priorities played a key role in the bank’s decision to partner with CSI: The first is an enhanced core processing infrastructure that offers improved digital banking features, including integrated cash management tools and electronic payment solutions. The second factor is the technology provider’s ability to deliver a fully integrated solution that will help the bank offer more seamless channel experiences for today’s banking customers, especially millennials. And the third factor is that CSI’s culture and customer-centric focus align perfectly with that of the bank, thereby positioning Citizens Alliance Bank for continued growth with the help of a technology partner that shares its core values.
“The driving force behind our bank selecting CSI was the need to provide more relevant digital technology and electronic payments solutions to our customers, especially in terms of delivering a consistent look and feel across all channels,” said John Gill, president and COO of Citizens Alliance Bank. “At the same time, we value working with a company that matches so closely to our culture and values and also offers a personalized customer service experience.”
In addition to core and digital banking improvements, Citizens Alliance Bank also cited CSI’s ability to simplify vendor management by bringing key critical systems and applications developed under one operating system and one provider. Gill said not having to manage disparate systems provided by multiple layers of third-party products and service providers saves his staff valuable time and frustration.
“Right out of the gate, we will be able to provide improved digital banking tools and channel experiences in a highly secure, fully integrated environment,” Gill said. “These new technologies will allow both our customers and our employees to be more productive and efficient with their time, as well as provide greater system flexibility and convenience; they will also make us more effective from a risk monitoring and administration standpoint.”
NuPoint® delivers a robust core processing system for banks that’s fully integrated with CSI’s digital banking platform; given the core system’s flexibility and integration, Citizens Alliance Bank also plans to roll out several improved customer-facing services from CSI that include mobile deposit and bill pay, increased debit card controls, and an enhanced online banking experience.
“At CSI, we remain dedicated to providing the perfect combination of industry-leading technology and stellar support,” said Steve Powless, CSI’s chairman and chief executive officer. “We are excited to partner with Citizens Alliance Bank as it looks to grow its reach and market share by offering a top-notch customer experience delivered through both the latest innovations and a strong focus on customer service.”