The Partners FCU “Digital 2x” initiative focuses on accelerating the delivery of new digital banking services and providing a differentiated digital experience to better meet member expectations.

As the exclusive credit union of The Walt Disney Company for the past 50 years, Partners FCU serves more than150,000 members and their families.

To speed innovation and remain competitive, Partners FCU launched the new initiative working with Kony and The Boston Consulting Group, with a vision to deliver a seamless universal channel experience for its members across all of its digital services.

Recent member surveys revealed changing member expectations for digital banking services. While offerings such as person-to-person payments and robust budgeting tools are on the Partners FCU roadmap, the pace of delivery was not meeting members’ needs. The Partners FCU “Digital 2x” initiative focuses on accelerating the credit union’s digital transformation in order to deliver new digital banking services and capabilities, while also fostering an agile work environment to empower teams to quickly adapt to change. As part of this initiative, Partners FCU will document its journey in a five-part documentary series highlighting key milestones in the credit union’s digital evolution.

“Our vision at Partners Federal Credit Union is to make all financial dreams come true for our cast members. To do so, our velocity of improvement must meet the speed of digital disruption,” said John Janclaes, president and CEO, Partners Federal Credit Union. “We wanted to work with the industry’s best digital master, so we selected Kony to be our trusted partner to help us on this digital journey. Our objective is to ensure we deliver innovative banking services seamlessly across both our digital and physical channels, and not only meet but exceed the expectations of our cast members today and in the future.”

“The pace of digital innovation is significantly impacting the Financial Services industry, especially with rapidly changing consumer expectations,” said Thomas Hogan, chairman and CEO, Kony, Inc. “While many mid-sized banks and credit unions struggle to keep pace, Partners Federal Credit Union is not only addressing this challenge head on, they are transparently sharing their journey so other banks and credit unions can learn from their experience.”