Dictaphone in US reseller deal with BT Syntegra
20 April 2004 | 1224 views | 0
BT Syntegra, the systems integration business of BT, and Dictaphone Corporation's Communications Recording Systems (CRS) Group today announced the signing of a value-added reseller (VAR) agreement granting BT Syntegra licence to resell Dictaphone's Freedom family of recording systems and applications throughout the Americas.
BT Syntegra's customers will be able to use the Dictaphone Freedom recording system to record BT Syntegra turrets, VoIP phones and traditional PBX phones with one common platform. The Dictaphone Freedom system can also be integrated with BT Syntegra's ITSlink computer telephony integration software to capture and merge recordings and turret data to facilitate faster call retrieval.
The VAR agreement gives BT Syntegra a non-exclusive licence to market and distribute Dictaphone's Freedom recording systems and applications throughout North America, Central America, and South America. Dictaphone will also provide product installation and maintenance support training, and access to its toll-free operational and service support hotlines to BT Syntegra and its customers.
"We chose to partner with Dictaphone because of the company's long-standing reputation for superior customer service and products," said C. Steven Crosby, BT Syntegra's executive vice president of global financial services for the Americas. "Increasingly, our customers want recording platforms that meet the stringent regulatory requirements for fault tolerance and business continuity. Companies also want solutions that will work within their existing telephony environments and provide a smooth migration path to record Voice over IP in the future. The Freedom system addresses these critical needs."
"BT Syntegra is a leader in the financial marketplace, serving some of the world's largest and sophisticated trading floors," said Dictaphone's vice president of marketing, John Kaiser. "We're excited about this alliance and look forward to jointly meeting the recording systems needs of financial services firms."