Source: ClickSoftware Technologies
ClickSoftware Technologies Ltd (NasdaqSC: CKSW), the leading provider of workforce and service optimization solutions, today announced that BT Radianz, a leading provider of secure, reliable, and scalable connectivity to the global financial community, has implemented ClickSoftware's ClickSchedule solution to enhance BT Radianz's ability to schedule changes on its core networks.
"Our financial customers require 100% network availability, so scheduling of core network changes at BT Radianz is subject to a complex risk and impact analysis, as well as a tightly controlled authorization process." said Mark Akass, VP Engineering at BT Radianz. "We needed a solution that could meet the particular needs of our business model, and ClickSchedule provides the flexibility that we require."
With the implementation of ClickSchedule, BT Radianz is already beginning to benefit from the improved visibility that the system provides. "The system is already giving us a better understanding of where jobs are positioned in the schedule and how they are related, which helps us provide the level of customer service that our client base expects," Akass said.
"Our work with BT Radianz demonstrates the importance of insight into the scheduling processes within an organization," said Dr. Moshe BenBassat, founder and CEO of ClickSoftware. "We are extremely pleased that BT Radianz has successfully implemented ClickSchedule and that it recognizes that interconnectedness of the process can have an impact on scheduling. This premise holds true of organizations the size of BT Radianz down to the smallest organizations. Visibility into the workload and how it is scheduled is key to optimizing and bringing efficiency to the service operation."