19 October 2017

CaixaBank spends EUR75m replacing branch PCs with tablets

21 July 2017  |  3827 views  |  0 Source: CaixaBank

During the month of July, CaixaBank will complete the deployment of 33,000 mobile Smart PC tablets across its commercial network, the most extensive in Spain.

The bank is investing 75 million euros in the project, which will make it the first financial institution in Spain to serve customers using 100% mobile technology.

The project will see all customer-facing positions equipped with Smart PCs, including cashiers. As a result, the bank, presided over by Chairman Jordi Gual and CEO Gonzalo Gortázar, will complete the digitisation and automation of all processes, thus achieving one of the objectives established in the 2015-2018 Strategic Plan. The plan envisaged deployment of mobile equipment across the commercial network, which, together with the paperless branches secured by full digitisation, will ensure more efficient and higher quality consultancy services.

CaixaBank began rolling out Smart PCs in 2015, starting with its business banking, private banking and premier banking account managers. The deployment of said technology has seen internal digitisation at the bank reach advanced levels: 77% of commercial operations at branches are now fully digitised, while 97% of documentation is signed digitally, with a total of 9 million digital signatures recorded in the first quarter of 2017 alone.

The deployment of Smart PCs across all branch positions will allow process digitisation to be completed in the second half of the year.

The investment was made in hardware procurement (Smart PCs, multi-function printers, cheque readers, scanners, etc.), as well as the development and installation of proprietary software, providing a comprehensive and exclusive mobility solution designed specifically for financial consultancy.

The competitive advantages of full mobility

There are major advantages that come with full digitisation. On the one hand, it makes for stronger customer relations. Smart PCs mean account managers can provide full consultancy services from any location: using the same terminal as they operate with at the office, they can provide comprehensive support in the place of the customer’s choosing, and even sign operations if necessary.

Likewise, Smart PC technology empowers branches to operate as true consultancy hubs. Account managers can connect their devices to the double screens located at customer service posts, with the customer then able to view their information together with the account manager, as well as all the associated documentation, ensuring absolute transparency and convenience.

Meanwhile, full process digitisation brings significant advantages in terms of efficiency and traceability. Regulatory compliance obligations are incorporated within the contracting process. Account managers and customers alike can both make full use of Línea Abierta to view all transaction documentation at any time, with automated filing making it easier for employees to organize operations, while also cutting paper usage.

Completing the range of mobile equipment, CaixaBank account managers will also be provided with smartphones featuring proprietary applications developed by the bank to help them plan operations and customer service. In total, the bank has provided its workforce with more than 25,000 smart phone devices. 

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.fivedegrees.nlvisit www.vasco.com

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
15768 views comments | 12 tweets | 4 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8931 views comments | 16 tweets | 22 linkedin
satelliteGates Foundation backs Ripple collaboratio...
8019 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
7123 views comments | 9 tweets | 17 linkedin
Santander InnoVentures leads $6m funding round for Mexico's ePesosSantander InnoVentures leads $6m funding r...
6273 views comments | 6 tweets | 3 linkedin

Featured job

to £70K base, £105K ote, benefits
London, UK

Find your next job