i2c, a global provider of smarter payments and integrated commerce solutions, today announced that it has appointed Jean Douchey as senior vice president of operations. Ms. Douchey will oversee global operations, including contact centers, fraud, disputes, and third-party partner relationships, and will be responsible for ensuring the effective delivery of high-quality services for i2c customers. Ms. Douchey will report directly to Chief Executive Officer Amir Wain.
“i2c’s business continues to grow, and we are scaling our operations as part of our long-term strategy and commitment to our customers to deliver outstanding products and services,” said i2c CEO Amir Wain. “Jean has deep experience and a proven track record of balancing operational excellence and high client expectations. I am excited to have her on my executive team and look forward to working with her on our path to $1 billion in revenue.”
Ms. Douchey has over 25 years of experience running large operations in the payments industry at First Data Corporation. Prior to i2c, she was vice president of global service delivery and managed multiple large contact centers in North America and in three international locations. Ms. Douchey has extensive experience leading client services, portfolio conversions, implementations, and plastic manufacturing organisations for large credit, debit, and government clients, and has managed client relationships in both the debit and credit space.
“i2c’s payments processing technology truly has no peer in our industry, and I am thrilled to have the opportunity to marry world-class operations with best-in-class technology to meet the growing needs of our customers,” said Ms. Douchey. “It is a winning combination, and I look forward to advancing the success of our customers and our business with operational excellence.”