21 September 2017
visit www.avoka.com

Arrowhead Credit Union installs Arca cash recyclers

05 April 2017  |  2078 views  |  0 Source: Arca

Arrowhead Credit Union, with more than 133,000 members, was seeing a lot of growth, and with growth comes the need for improved efficiencies.

In order to achieve greater operational efficiency, the West Coast credit union recently installed five of ARCA's CM18T cash recyclers.

"Creating greater efficiencies through technology is important," said Theresa Hainsworth, VP of Operations at Arrowhead Credit Union. "Once we installed ARCA cash recyclers, we experienced an immediate reduction in time spent processing transactions, increased cash handling accuracy, and more importantly we improved our member experience by providing additional time for our team members to focus on member service and engagement."

As a global leader in cash automation technology, ARCA's flagship CM18 helps credit unions and banks streamline operational costs—including the tedious task of manually counting cash—so that tellers can focus on what matters most: members and customers.

"Many banks and credit unions underestimate the amount of time that tellers spend face-down counting cash and not being able to adequately engage with members," said Mike Mares, VP of Business Development at ARCA. "The CM18 is a perfect solution for this as it completely eliminates this manual task and greatly improves the customer experience."

Almost always, the benefits of teller cash recyclers can be seen in more than one way, and at Arrowhead Credit Union, this was no exception.

"It was easy to see the benefits created by having improved cash security by using a device that can do the heavy lifting," Hainsworth said. "The benefits reach across the organization. Team members can quickly balance each day and departments can spend less time researching errors." 

Comments: (0)

Comment on this story (membership required)

Related blogs

Create a blog about this story (membership required)
download the paper nowvisit www.temenos.comvisit www.vasco.com

Who is commenting?

Top topics

Most viewed Most shared
HSBC switches on selfie payments in ChinaHSBC switches on selfie payments in China
11315 views comments | 24 tweets | 40 linkedin
Equifax hack: Visa and Mastercard flag 200k compromised credit cardsEquifax hack: Visa and Mastercard flag 200...
10528 views comments | 6 tweets | 17 linkedin
Dutch bank sentences teenage DDoS culprit to community serviceDutch bank sentences teenage DDoS culprit...
9274 views comments | 6 tweets | 3 linkedin
UAE banks pool cyber security dataUAE banks pool cyber security data
7807 views comments | 5 tweets | 4 linkedin
Apple P2P payments service nears launchApple P2P payments service nears launch
7569 views comments | 18 tweets | 26 linkedin

Featured job

Competitive base, double ote, benefits
London, UK

Find your next job