NCino, the worldwide leader in cloud banking, today announced that $23 billion-asset Valley National Bank has selected its Bank Operating System to boost efficiency and enhance communication across the commercial loan process.
As one of the largest commercial banks in New Jersey, Valley National Bank identified the need for a comprehensive solution to automate and simplify its commercial loan business from origination to funding. With nCino’s Bank Operating System, the bank gains a single, secure cloud-based platform, built on Salesforce.com, that combines customer relationship management, loan origination, workflow, enterprise content management, business process management and instant reporting. The bank expects faster loan turnaround as a result of increased process efficiency, while also creating an enhanced borrower experience.
“Valley National Bank has embarked on a multiyear journey to drive customer centricity, digitize our businesses and leverage data to power decision making,” explained Robert Bardusch, executive vice president and chief information officer of Valley National Bank. “As we evaluated different solutions in the marketplace, we found a natural fit between our strategy and nCino’s technology. The powerful combination of nCino and Salesforce gives us an exciting platform to fuel our growth for years to come. Ultimately, we believe that nCino will help us drive process improvement and customer-centric innovation for our commercial clients.”
nCino’s Bank Operating System also provides Valley National Bank greater transparency into the loan process. The visibility provided by the cloud-based platform will empower employees with a 360-degree view of both individual loans as well as the entire portfolio, enabling them to identify and correct any inefficiencies in real time. Such insight also allows employees to more accurately and effectively communicate with customers about the status of their loans.
“Valley National Bank’s investment in our scalable, flexible technology will prove beneficial in prolonging its commercial loan growth,” explained Paul Clarkson, senior vice president of community and regional financial institutions at nCino. “nCino is an ideal solution for any institution placing the same emphasis on customer experience, automation and data-led decision making as Valley National Bank. nCino liberates bank employees from manual tasks and duplicative data entry, freeing them to focus on more valuable relationship-building and arming them with more complete and updated information to ultimately make smarter decisions.”