11 December 2017
visit www.aciworldwide.com

EnterCard to use Fico Falcon to fight fraud

20 March 2017  |  3272 views  |  0 Source: Fico

EnterCard, one of the leading Scandinavian finance companies, will use the FICO® Falcon® Platform to combat card fraud and communicate with its 1.7 million customers.

The company, a joint venture between Swedbank and Barclays Bank, is upgrading to a cloud-based version of the Falcon solution to decrease fraud losses, enhance the customer experience and gain better control of the customer relationship. EnterCard will use the solution to protect customers in Sweden, Norway and Denmark from fraud.

"The cloud-based version of Falcon gives us greater flexibility to serve our customers with better fraud protection," said Yannick Leclerc, head of fraud in EnterCard Group. "We will have greater control over how we communicate with customers when fraud is suspected, which will help us improve the customer journey in a fraud context."

EnterCard is also buying the automated customer communications software, FICO® Fraud Resolution Manager, which they can use to contact customers in real time, through the customer's preferred channel, to resolve any fraud incidents.

"It's no longer enough simply to detect and prevent fraud — the customer experience is a critical factor," said Dylan Jones, who oversees FICO's work in the Nordics. "We are seeing more Scandinavian lenders looking to improve this part of the fraud process. EnterCard have taken the lead in this area."

Globally, the FICO® Falcon® Platform is the leading payments fraud management solution, protecting more than 2.6 billion payment cards. With the platform, organizations can cost-effectively reduce fraud losses, protect brand reputation, gain efficiencies and improve the customer experience across multiple products, channels and lifecycle stages. Last year Nordea Bank, the largest financial group in Northern Europe, began implementing the platform for both its retail banking and corporate banking solutions.

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit http://info.nice.comvisit www.solutions.lexisnexis.comvisit www.response.ncr.com

Top topics

Most viewed Most shared
Revolut lets customers buy Bitcoin, Litecoin and EthereumRevolut lets customers buy Bitcoin, Liteco...
18054 views comments | 26 tweets | 22 linkedin
Saxo Bank's 'Outrageous Prediction': Bitcoin to peak at $60k next year before spectacular crashSaxo Bank's 'Outrageous Prediction': Bitco...
11014 views comments | 7 tweets | 6 linkedin
Deutsche Bank paper hails 'huge' blockchain potentialDeutsche Bank paper hails 'huge' blockchai...
6546 views comments | 13 tweets | 20 linkedin
Santander UK poaches Barclays innovation chief Michael HarteSantander UK poaches Barclays innovation c...
6404 views comments | 8 tweets | 17 linkedin
Barclays, First Direct and Nationwide join FCA sandbox cohortBarclays, First Direct and Nationwide join...
5807 views comments | 5 tweets | 12 linkedin

Featured job

Competitive
Germany, Austria or Switzerland

Find your next job