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Western Union launches anti-fraud initiative in US

15 November 2005  |  2362 views  |  0 Source: Western Union Financial Services

Western Union Financial Services, Inc., a subsidiary of First Data Corp. (NYSE: FDC), today announced that it has entered into a joint effort with State Attorneys General to combat consumer fraud.

The collaborative program seeks to create greater awareness of fraud issues among consumers, thereby preventing fraudulently induced money transfer transactions before they occur.

As part of the program, Western Union will enhance many of its current consumer education efforts including:
  • Expanded fraud warnings in English and Spanish on its "To Send Money" forms.
  • Reimbursement of principal and transfer fees in cases where a consumer requests that a transfer be stopped prior to pick up.
  • Increased Western Union Agent education regarding consumer fraud.
  • Increased notification of fraudulent transactions to law enforcement.

    "Western Union is proud to enter into this collaborative effort with State Attorneys General to combat consumer fraud," said Christina Gold, president, Western Union Financial Services. "Consumer fraud is an issue that we take very seriously. We know that consumers work hard for their money. That is why we have been working for several years on a variety of education programs, investing millions of dollars in efforts throughout the United States and around the world. Our efforts with State Attorneys General are a natural extension of those existing programs."

    "This is an act of outstanding corporate citizenship by a Colorado-based company, and they are to be commended for the proactive approach they are taking to help solve a significant consumer fraud problem," said Colorado State Attorney General John W. Suthers.

    Nebraska State Attorney General Jon Bruning added, "Western Union is a key global partner in the fight against fraud, and their longstanding commitment to educating consumers should help cut down on the unlawful practices of certain telemarketers."

    Western Union is currently working with State Attorneys General to identify the most effective partners to engage in educational efforts. Additional information on these programs will follow as details are finalized.

    In addition to its efforts in the United States, Western Union recently announced a high-profile consumer education initiative in partnership with the UK's Scotland Yard. Similar to the cooperative efforts with State Attorneys General, the UK program seeks to increase consumer awareness, providing consumers with the information they need to protect themselves from fraud.
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