Banc Intranets, a provider of secure, web-based enterprise content management solutions for financial institutions, announced that GrandSouth Bank selected its BancWorks® employee intranet to centralize the sharing of information and strengthen department operations across its growing branch network.
Headquartered in Greenville, S.C., GrandSouth Bank was searching for a user-friendly portal to provide its more than 160 employees with a single point of access for sharing documents, policies and procedures, as well as to support the distribution of important news and announcements across its branch network. The bank also determined that streamlining communication would strengthen its ability to assist customers and improve the performance of its IT, HR, loan operations and other departments. After considering multiple solutions, GrandSouth selected Banc Intranets due to its ease-of-use, ability to integrate with its help desk ticketing system and wide range of flexible, customizable options.
“As we’ve grown, the ability to manage all of the various streams of information across our entire branch network became imperative to improving communications and operations, which ultimately drives our success as a financial institution,” said David Switzer, IT manager of GrandSouth Bank. “We were with BancWorks from the start and since have quickly experienced a return on investment. From its core functionality in managing information to the variety of features that smoothly integrate with and enhance our systems, it has exceeded all of our expectations.”
“Today, financial institutions are constantly seeking ways to improve customer service and streamline internal processes, while also reducing costs associated with inefficiency and the duplication of materials,” said Mark Anderson, CEO of Banc Intranets. “By prioritizing the centralized exchange of important information, GrandSouth Bank demonstrates its commitment to the continued success of their employees, which will translate to the success of its customer relations outreach.”