Two Rivers Bank & Trust, headquartered in Burlington, Iowa, was in search of a new core provider that would deliver a stellar customer experience for both the bank and its customers.
After conducting its research, Two Rivers selected Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of financial technology solutions, based on CSI’s robust product suite, including its NuPoint® core solution, and a company culture that aligned best with theirs.
Two Rivers, which places a heavy focus on community engagement, turned to CSI for its ability to provide integrated core banking solutions that are backed by personal support. In addition, with the bank wanting to ensure a smooth conversion, CSI’s team took the lead on the arduous task of the implementation on the bank’s behalf. And CSI streamlined the process by clearly communicating every step to ensure the bank’s customers were not negatively affected during the transition.
“CSI is driven by more than shareholder success: they care about our progress as a bank and enable us to create a seamless banking experience for our customers,” said Kent Gaudian, president and chief executive officer of Two Rivers Bank & Trust. “We have found that not only are the products impeccable, but also the people we work with each day confirmed our decision to transition to CSI.”
CSI’s NuPoint is a cloud-based core banking system that enhances branch performance, employee productivity and customer profitability. By leveraging CSI’s infrastructure, resources and expert support, Two Rivers received such efficiencies as customized data views at the bank and user level, as well as the ability to enhance its internal reporting systems.
“With customer experience being such a vital part of today’s banking environment, CSI remains dedicated to delivering proven technology solutions through unmatched customer support, so institutions like Two Rivers can work with a core processing provider that does business the same way they do—by focusing on relationships,” said Steve Powless, chief executive officer of CSI. “And as new technology offerings emerge within the industry, we continue to invest in innovations that allow our customers to remain competitive and meet the needs and expectations of their banking customers.”