Ingenico ePayments global data anticipates a Black Friday rise in UK ecommerce spending, while US shoppers migrate to Cyber Monday
The UK is set for higher online Black Friday retail spending growth than the US, according to new data from Ingenico ePayments, the online and mobile division of Ingenico Group.
Ingenico ePayments’ global analysis of online retail growth from last year reveals that the estimated total amount spent online in the UK rose by 273% on Black Friday, compared to the average Friday. Enthusiasm in the United States was markedly low in comparison, with online spending only 137% higher than the average Friday that year. Overall, the UK now spends more online per capita than the US, according to the Centre for Retail Research, and this trend is reflected on Black Friday, with UK spending growth almost double that of its transatlantic counterpart.
Besides the UK’s huge 24-hour Black Friday spike, online retail spending value was still high between Black Friday and 31st December, but only 53% higher compared to the rest of 2015 – significantly lower than on Black Friday itself.
The UK Black Friday online spending spike of 273% was mirrored across Europe, where the average rise in total value spent was 275%, as shoppers across the continent also leaped at the chance of Black Friday discounts:
• Germany, France and Italy all saw online total spending surge more than 215%.
• Spain and Denmark registered particularly strong performances with total transaction value rising over 690% compared to the average Friday.
• US neighbour Canada saw an impressive 580% rise in total spend.
US online shoppers have instead been shopping in far greater numbers on Cyber Monday, where sales volumes last year were 60% higher than Black Friday sales. This became the biggest ecommerce day in US history, as online sales tipped over the $3bn mark.
Momentum also appears to be building in South America; eMarketer’s own research reported that Black Friday ecommerce sales were up 38% in Brazil, South America’s largest ecommerce market and that Cyber Monday rose even faster, by 56% compared to 2014.
Across Asia and Australasia, Black Friday is overshadowed by Singles Day, now the world’s largest shopping day, exceeding the global sales of Black Friday and Cyber Monday combined. This year’s Alibaba-led event generated more than 121bn yuan (£14bn), a rise of 32% on last year's sales, according to the Chinese company.
Ingenico ePayments has shared five top tips for UK ecommerce merchants to make a success of Black Friday this year:
1. Fraud rules: make sure you have the right set of rules to allow conversion.
2. Peak sales: introduce peak sales requests to make sure accounts are correctly configured and will not block transactions.
3. Promotions: alert your payment gateway of any planned promotional periods, so they can prepare for increased demand, and make sure you can report success by tracking voucher codes.
4. Chargebacks: these can be reduced with proper fraud protection, but also through the quality of fulfilment and customer service.
5. Payment options: ensure your customers can pay securely, however they want to pay and wherever they are.