nCino’s Bank Operating System is being deployed to approximately 3,000 SunTrust teammates across sales, risk and operations providing new levels of efficiency, transparency and collaboration.

Atlanta-based SunTrust expects the nCino Bank Operating System to provide an additional competitive edge for its commercial lending capabilities by enabling the bank to make faster decisions and provide faster funding to its clients. nCino’s cloud-based architecture is an extension of the bank’s vast Salesforce.com platform enabling more meaningful customer interactions and engagement. As a result, SunTrust expects to improve efficiency, productivity and collaboration while emphasizing its client-first culture.

“When clients apply for credit, they want two things,” said Pam Kilday, SVP, Head of Operations at SunTrust. “They want a fast decision and secondly, they want money in their hands as quickly as possible. We believe the nCino platform will provide SunTrust an added advantage in terms of speed to market. We’re really excited about where we can take this platform and how we can leverage this investment to create a competitive advantage in the marketplace.”

nCino was chosen to extend the bank’s use of Salesforce’s world-class CRM system and will bring additional elements such as commercial loan origination, document management and dashboard reporting into a unified operating environment. With its entire Wholesale Banking segment on a common platform, SunTrust gains many benefits including:

Speed. nCino removes the sequential nature of the loan process and instead will allow SunTrust teammates to collaborate on a deal or loan concurrently;
Mobility. The ability to securely access information and complete work on the go allows SunTrust teammates to deliver solutions for clients in a faster, simpler way;
Flexibility. The configurability and adaptability of nCino allows SunTrust to quickly add products and modify product-specific workflow or change processes in response to market demands, regulatory requirements and business changes; and
Accountability. nCino’s reporting offers powerful analytics to monitor and measure performance at all levels of the Wholesale Bank in real time.

SunTrust selected Accenture as its strategic implementation partner to deploy nCino, based on the company’s wholesale credit expertise combined with the industry’s largest practice of Salesforce certified consultants.

“Accenture is excited to deliver this transformational wholesale lending solution for SunTrust,” said Chris Scislowicz, Managing Director, Financial Services, Accenture. “The SunTrust implementation is the largest nCino installation to date. Working with our nCino partners, we are pleased to help SunTrust achieve its business objectives of streamlining operational processes and delivering superior client service.”

nCino CEO Pierre Naudé added, “In our company’s four-year history, thousands of bankers have put their trust in nCino to deliver a faster, more informed loan experience. The commitment now from a top 10 U.S. bank further validates our vision to change banking through innovation and reputation, therefore elevating the relationship a banker can, and should, have with the customer. We are excited to have SunTrust as a client and look forward to seeing the impact our cloud-based technology has on this leading financial institution.”