i2c, a global provider of smarter payments and integrated commerce solutions, today announced that it is working with Kiwibank, New Zealand's largest prepaid issuer, to expand the capabilities of the bank's prepaid gift and travel card programs, and to roll out a robust set of features to build a best-in-class payment experience.
User experience is particularly important in prepaid card programs. With the i2c payment processing platform, Kiwibank will deliver expanded digital self-service options for their retail customers, as well as providing new self service capability for their corporate distribution channel, increasing its reach and capacity. Kiwibank will also utilize i2c's platform capabilities to improve cardholder engagement and communications.
"Kiwis have some of the highest rates of card and electronic payment usage in the world, so Kiwibank customers expect prepaid cards to be as feature-rich as any card they have," said Matt Winter, head of cards for Kiwibank. "We're working with i2c to build the new features and digital capabilities that deliver an outstanding cardholder experience. i2c's capabilities in this area and their track record with complex processor migrations make them an ideal partner. We've recently completed the migration of both our Prezzy gift cards, and our popular multi-currency travel cards. We're already seeing significant improvements in end-to-end processing times, customers are enjoying the new digital channel experiences, and we have had great feedback from corporate customers on the ease of use of their new self-service portal."
"As we continue to expand our presence in New Zealand and Australia, we are proud to work closely with a strong brand like Kiwibank known for exemplary customer service," said Scott Salmon, i2c's general manager, international. "The flexibility and reliability of i2c's platform means Kiwibank can quickly bring to market innovative solutions that engage bank customers and meet the future needs of the New Zealand market."