Automated teller machines (ATMs) have always provided users with unrestricted access to electronic banking services 24 hours a day, seven days a week.
In addition to those services, Diebold, Incorporated (NYSE: DBD) will now give consumers unlimited access to an exclusive ATM security Web site that provides invaluable information about how ATM users can increase personal safety and avoid being victims of fraud.
The newly unveiled site provides consumer tips to protect against crimes ranging from robbery to electronic fraud. The Web site also highlights industry news and alerts about emerging ATM crimes.
Examples of some of the security tips, provided by the Electronic Funds Transfer Association and the Los Angeles Police Department, include the following:
- Be wary of people offering help, or of anyone sitting in a parked car nearby
- Do not wear expensive jewelry or take other valuables to the ATM
- Never count cash at the machine or in public. Wait until you are in a secure place.
"Using ATMs at odd hours or in remote locations can be a safer process if consumers are armed with the right information," said Anna Istnick, team leader, Diebold Global Security Task Force. "The new Web site is part of an ongoing, proactive approach to educating consumers and promoting safety awareness in the ATM industry. As criminals become more technologically savvy, educating people about ATM scams and fraudulent activity becomes more of a priority."
Diebold is the first ATM manufacturer to produce a Web site focused solely on ATM crime prevention. The company encourages financial institutions to provide links to the site from their own Web sites so consumers can make informed decisions to increase their own personal safety and better secure their personal finances.
Industry estimates put the cost of ATM fraud at approximately $100 million annually in the U.S., with growth rates in excess of 35 percent in other countries.
Diebold's proactive, comprehensive approach to ATM security is incorporated in its newest line of ATMs, Opteva. In response to customer and consumer requests, Diebold implemented various ATM security enhancements - features that not only make the user's experience more pleasant, but also more secure. They include: consumer awareness mirrors that allow consumers to see behind them, various lighting options, a recessed keypad and display area that reduces the opportunity for PIN surfing and privacy display filters that obscure the ATM screen and lessen opportunities to shoulder surf.
To help protect the assets of financial institutions, the Opteva line features advanced security and fraud prevention mechanisms offered exclusively by Diebold. These include: a fraud-resistant dispenser, integrated sensors to detect fraudulent tampering and a card reader configured with jitter technology to deter skimming. Opteva also incorporates enhanced anti-phishing features that ensure ATM cards are not trapped.
Last year the ATM Industry Association presented Diebold with two awards for "ATM Security Best Technology" and "Best Contribution to Promoting the Interests and Growth of the Industry in the Field of ATM Security." The awards were presented for Diebold's long-term positive influence on improving the industry, excellence in technology or levels of service and leadership in applying best practices and specific measurable achievements that produce tangible results.